Virgin Media Contact Number & Customer Services

Virgin Media Contact Number: 08435048841

If you’re not currently on a Virgin Mobile plan or have a Virgin Media landline plan for your phone, you can use the below Virgin Media contact number free of charge to get through to a range of different departments within their head office and subsidiaries.

If you’re looking for a contact number for a specific department at Virgin Media, though, then we have put together the below guide which you may find useful in assisting you with ensuring your call is directed to the right place.

Virgin Media Customer Services & Support

If you have a Virgin Mobile plan then you can contact the customer services department by calling 150 from your Virgin phone. For all other customers or anyone else looking to contact Virgin Media for either customer services or technical and product support, the following contact number can be used: 08435048841.

Enquiries using this customer service number include calls in relation to products and services such as broadband packages, phone services (including mobile plans), TiVo or other video packages, and most other Virgin Media services. This contact number also applies if you’re experiencing any issues with your services, such as interruptions, faults or general problems.

Using this contact number, you can get through directly to a Virgin Media technical support team member in order to troubleshoot your services and get them working again wherever possible. If you’re unable to resolve any problems over the phone, the same Virgin Media contact number can also be used to book an appointment for an engineer to call out, or to reschedule appointments that you already have booked in.

This number also handles cancellations, as well as upgrades and downgrades to any of your existing Virgin Media plans.

My Virgin Media

If you’re an existing Virgin Media customer, you can now manage your account comprehensively online via My Virgin Media. It takes just a few minutes to register for your account, and this will give you access to your bill and payment plan, as well as areas to make changes to your details including your payment method. In My Virgin Media online, you can also order upgrades to your plan and see latest offers that are applicable to your existing services. In order to either downgrade or cancel your services, though, you must contact Virgin Media via phone on one of the numbers provided, as this can’t be done via the online service.

Contact Virgin Mobile

For queries relating solely to Virgin Mobile, you’ll need to specifically contact Virgin Mobile’s dedicated support line on 08435048841. If your phone has been lost or stolen, you want to keep your existing mobile number when moving to a different provider, or you want to change your existing mobile tariff, then this contact number will take you directly to the department you need.

Pay Your Virgin Media Bill

To contact Virgin Media to make a payment on your account, you can call them on their charge helpline on 08435048841. This number also applies where you are unsure if there are any amounts owing on your account and need to phone in and check your balance 8am-11pm seven days a week.

Moving House

To take your Virgin Media services with you when you move home, including services that apply to keeping your existing landline phone number in your new house, the following contact number will take you through to the dedicated move helpline where an advisor will be able to help you, as well as providing advice on the process and timescales involved in porting your Virgin Media contact number across.

Contact Virgin Media Complaints

Contacting Virgin Media about complaints regarding either their products and services, or a team member or engineer couldn’t be easier. Simply call them on 08435048841 and make sure you have a pen and paper to record any information provided to you on the call, including complaint reference numbers and the name of the representative you spoke to when logging the complaint. Complaints can also be made in writing to the following address:

Complaints – Virgin Media

PO Box 333

Matrix Court



Although it’s worth noting that complaints submitted in writing may take longer to resolve than where you have contacted Virgin Media to log your complaint over the phone due to the postal service timescales.

Please follow and like us:
Be the First to comment.