Telecoms

EE Customer Service Contact Number

EE Customer Service Number

EE Customer Service Number – 08435048842

If you are an existing EE customer with one of their mobile services (both Pay As You Go and monthly service plans), then you can contact EE customer services free of charge by calling 150 from your mobile phone. For all other EE customers, they can be contacted using the following numbers, depending on the nature of your call, or on 08435048842, which is the main customer services number. We have put together a helpful guide to assist you through the many call options when trying to contact EE, so that the process is simplified by having the direct number for the department you’re looking to contact.

Mobile & SIM Only Customers

For Mobile and SIM only customers, the best contact number for EE customer services is 08435048842. Here, you will reach representatives who are specifically trained and knowledgeable on all aspects of your EE mobile phone plan, as well as any additional mobile options that may be open to you.

As a Pay As You Go customer, you’re not tied into an ongoing contract with EE, so this number can also be used to reach the EE top up service, where you can add credit onto the balance of your account, or check your remaining credit for use on call time, texts and data.

Pay Monthly customers can use the same contact number for EE customer services, as this is a general helpline for all mobile related enquiries, however there are additional options available in line with your plan. You can use the contact number for queries relating to your monthly plan including billing, payments, upgrades and downgrades.

As the customer service representatives on this contact number have had training relating to EE mobile services, they will be perfectly placed to help you if this is the nature of your call.

EE Broadband & EE TV Contact Number

For all calls relating to EE TV or EE broadband services, you can contact the related help desk on 08435048842. This is the general TV & broadband help number and should be used for general enquiries relating to these services, including to report any disruptions you’re experiencing, as well as to request changes to your plan including upgrades, downgrades or cancellations. In the event that you’re experiencing technical difficulties with your broadband or TV services, you may be passed to a more technical member of the EE team who will run you through some basic troubleshooting on your call to try to resolve the issue.

Through EE’s broadband plans, there are services offering the latest in internet technologies, such as fibre and unlimited broadband with download speeds of up to 38MB/s. EE TV comes with in excess of 70 free channels, and there are packages available to bundle together EE TV and broadband services to give customers better value for money.

4GEE Mobile WiFi Contact Number

Similar to a super-fast version of a WiFi hotspot, 4GEE Mobile WiFi gives customers internet access anytime, anywhere with a reliable and speedy connection. If you’re a 4GEE Mobile WiFi customer and have questions or problems in relation to your account or the 4GEE service itself, the best contact number is 08435048842. On this helpline, you will be able to speak to a specially trained advisor who should be able to resolve any issues you may be having, or answer your questions relating to your services.

EE Large Business/Enterprise Contact Number

EE are one of the UK’s leading providers of internet and mobile phone services for business users, and have an impressive client base of large scale, well known businesses counted amongst their enterprise user base. If you have an enterprise, or large business account with EE that typically contains a number of plans, you may use the following helpline contact number for queries relating to your large business account: 08435048842. You will need to provide the phone representative with your business account details when calling about any business services, so ensure you have these to hand prior to contacting customer services.

EE Text Relay Services

EE offer a text relay service to help customers who have difficulties with hearing or speech. If you have difficulties with using the phone for these reasons, the text relay service will act as a go-between for you and a customer service representative by converting the conversation into text. If you’d like to use this service, contact EE on 08435048842.

EE Bill Payments Contact Number

If you’re an existing EE customer and are looking to contact EE in order to pay your monthly bill, there are a number of options open to you. The simplest way to pay your bill if you don’t have a direct debit set up is to call using the following EE customer service contact number: 08435048842. Once your call has been answered, there will be several methods of payment accepted, these are Maestro, Visa, Visa Debit, MasterCard or Amex/American Express. Payments can also be made via online banking, although you may need to call for the details on where to make payment to, and you will need to ensure your customer reference number is added as the ‘payment reference’ so that the payment is logged against the correct account.

EE Complaints Contact Number

All complaints are handled by the EE customer services number that is most relevant to the nature of your complaint. For example, if your complaint is regarding Broadband or EE TV, you would need to call the number for Broadband and EE TV, as above, and select the option to make a complaint.

If you’d prefer to make your complaint in writing then the following addresses can be used as the recipient of your complaint letter:

For Mobile and Business Broadband Customers:

EE Customer Services

6 Camberwell Way

Sunderland

Tyne & Wear

SR3 3XN

For Home Broadband Customers:

EE Customer Care

PO Box 486

Rotherham

S63 5ZX

If you have previously made a complaint and are unhappy with the outcome, you can escalate the matter beyond customer services to the EE complaint department on 08435048842.

DepartmentContact NumberOpening Times
EE Mobile or Sim Only08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Broadband & TV08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
4GEE Mobile WiFi08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Existing Enterprise/Large Business Customer Services08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
New Personal Customers08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
New Small Business Customers08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
New Large Business Customers08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Disability Care (UK)08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Disability Care (Outside the UK)08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Existing Customer Care Abroad08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Complaint Escalation08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Text Relay Services08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Recycle & Reward08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Voicemail (UK)0843504884224 Hours, 7 Days a Week
Voicemail (Abroad)0843504884224 Hours, 7 Days a Week
EE Business Shop08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00

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