Category: Telecoms

Telecoms

EE Customer Service Contact Number

EE Customer Service Number

EE Customer Service Number – 08435048842

If you are an existing EE customer with one of their mobile services (both Pay As You Go and monthly service plans), then you can contact EE customer services free of charge by calling 150 from your mobile phone. For all other EE customers, they can be contacted using the following numbers, depending on the nature of your call, or on 08435048842, which is the main customer services number. We have put together a helpful guide to assist you through the many call options when trying to contact EE, so that the process is simplified by having the direct number for the department you’re looking to contact.

Mobile & SIM Only Customers

For Mobile and SIM only customers, the best contact number for EE customer services is 08435048842. Here, you will reach representatives who are specifically trained and knowledgeable on all aspects of your EE mobile phone plan, as well as any additional mobile options that may be open to you.

As a Pay As You Go customer, you’re not tied into an ongoing contract with EE, so this number can also be used to reach the EE top up service, where you can add credit onto the balance of your account, or check your remaining credit for use on call time, texts and data.

Pay Monthly customers can use the same contact number for EE customer services, as this is a general helpline for all mobile related enquiries, however there are additional options available in line with your plan. You can use the contact number for queries relating to your monthly plan including billing, payments, upgrades and downgrades.

As the customer service representatives on this contact number have had training relating to EE mobile services, they will be perfectly placed to help you if this is the nature of your call.

EE Broadband & EE TV Contact Number

For all calls relating to EE TV or EE broadband services, you can contact the related help desk on 08435048842. This is the general TV & broadband help number and should be used for general enquiries relating to these services, including to report any disruptions you’re experiencing, as well as to request changes to your plan including upgrades, downgrades or cancellations. In the event that you’re experiencing technical difficulties with your broadband or TV services, you may be passed to a more technical member of the EE team who will run you through some basic troubleshooting on your call to try to resolve the issue.

Through EE’s broadband plans, there are services offering the latest in internet technologies, such as fibre and unlimited broadband with download speeds of up to 38MB/s. EE TV comes with in excess of 70 free channels, and there are packages available to bundle together EE TV and broadband services to give customers better value for money.

4GEE Mobile WiFi Contact Number

Similar to a super-fast version of a WiFi hotspot, 4GEE Mobile WiFi gives customers internet access anytime, anywhere with a reliable and speedy connection. If you’re a 4GEE Mobile WiFi customer and have questions or problems in relation to your account or the 4GEE service itself, the best contact number is 08435048842. On this helpline, you will be able to speak to a specially trained advisor who should be able to resolve any issues you may be having, or answer your questions relating to your services.

EE Large Business/Enterprise Contact Number

EE are one of the UK’s leading providers of internet and mobile phone services for business users, and have an impressive client base of large scale, well known businesses counted amongst their enterprise user base. If you have an enterprise, or large business account with EE that typically contains a number of plans, you may use the following helpline contact number for queries relating to your large business account: 08435048842. You will need to provide the phone representative with your business account details when calling about any business services, so ensure you have these to hand prior to contacting customer services.

EE Text Relay Services

EE offer a text relay service to help customers who have difficulties with hearing or speech. If you have difficulties with using the phone for these reasons, the text relay service will act as a go-between for you and a customer service representative by converting the conversation into text. If you’d like to use this service, contact EE on 08435048842.

EE Bill Payments Contact Number

If you’re an existing EE customer and are looking to contact EE in order to pay your monthly bill, there are a number of options open to you. The simplest way to pay your bill if you don’t have a direct debit set up is to call using the following EE customer service contact number: 08435048842. Once your call has been answered, there will be several methods of payment accepted, these are Maestro, Visa, Visa Debit, MasterCard or Amex/American Express. Payments can also be made via online banking, although you may need to call for the details on where to make payment to, and you will need to ensure your customer reference number is added as the ‘payment reference’ so that the payment is logged against the correct account.

EE Complaints Contact Number

All complaints are handled by the EE customer services number that is most relevant to the nature of your complaint. For example, if your complaint is regarding Broadband or EE TV, you would need to call the number for Broadband and EE TV, as above, and select the option to make a complaint.

If you’d prefer to make your complaint in writing then the following addresses can be used as the recipient of your complaint letter:

For Mobile and Business Broadband Customers:

EE Customer Services

6 Camberwell Way

Sunderland

Tyne & Wear

SR3 3XN

For Home Broadband Customers:

EE Customer Care

PO Box 486

Rotherham

S63 5ZX

If you have previously made a complaint and are unhappy with the outcome, you can escalate the matter beyond customer services to the EE complaint department on 08435048842.

DepartmentContact NumberOpening Times
EE Mobile or Sim Only08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Broadband & TV08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
4GEE Mobile WiFi08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Existing Enterprise/Large Business Customer Services08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
New Personal Customers08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
New Small Business Customers08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
New Large Business Customers08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Disability Care (UK)08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Disability Care (Outside the UK)08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Existing Customer Care Abroad08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Complaint Escalation08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Text Relay Services08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
EE Recycle & Reward08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00
Voicemail (UK)0843504884224 Hours, 7 Days a Week
Voicemail (Abroad)0843504884224 Hours, 7 Days a Week
EE Business Shop08435048842Monday to Friday: 8:00 - 22:00
Saturday and Sunday: 8:00 - 20:00

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Telecoms

O2 Customer Service Contact Number

O2 customer service contact number

O2 Customer Service Contact Number – 08435048843

If you’re looking to contact O2 customer services for help and support, including reporting and resolving issues you may be having with O2 products and services including Pay As You Go and pay monthly plans, the below number can be used to contact the O2 customer services helpline.

The number is free from both landlines and mobiles, and goes directly through to O2 customer services. There will be several options for each department within customer services, which you can navigate using the helpful guide we have provided below to assist you with the extensions used for each team available for you to talk to at O2. This guide contains the numbers to take you directly through to each department including those relevant to customer services, upgrading or downgrading your mobile service plan, cancelling your O2 services, or to help with any technical problems you may be having or interruptions to your service.

DayOpening Times
Monday to Friday08:00 - 20:00
Saturday and Sunday09:00 - 17:00
Bank Holidays10:00 - 16:00

O2 Pay Monthly Contact Number

This number can be used to report or get help with any issues relating to your O2 pay monthly service: 08435048843. This includes contacting O2 for upgrading or downgrading your existing package, renewals to your contract and billing or payment enquiries, including getting a copy of your latest statement. Pay Monthly accounts are those where you have a fixed fee to pay on a monthly basis based on a package of call minutes, data and texts, which will depend on your individual tariff.

This number is also applicable if you’re looking to join O2 on a Pay Monthly plan without going through a high street shop. O2 customer service agents will be able to help you with the plans that are available and discuss your options with you, and, in some circumstances, they may be able to offer a better deal than on the high street.

If you’re unsure as to whether you’re a Pay Monthly or a Pay As You Go customer, you can use the main helpline number at the top of this page to speak to an operator who will be able to tell you based on your mobile number and customer details, which you will need to hand when calling.

O2 Pay As You Go Contact Number

For all Pay As You Go customers, the best number to reach the relevant department within O2 customer services is 08435048843. Representatives in the department covered by this contact number will be equipped to deal with any queries about your Pay As You Go account. Alternatively, you can dial 2202 from your O2 mobile, which will also connect you to general customer services, although you will then have to select from several options that are available. Customers on Pay As You Go plans are charged for every minute of call time, as well as each text sent and for all mobile data. This number can be used to hear the remaining balance of your available credit, and also to add on any applicable bundles which may apply a discount to the fees you are charged for these services. Although you’ll be sent a reminder message when your account balance is running low, the easiest way to top up your credit is to call the contact number provided and run through the simple steps provided.

O2 Refresh

Under the O2 Refresh scheme, Pay Monthly customers are able to upgrade their mobile handset to the latest phones available without having to wait until the end of their existing contract. If you just can’t wait to get your hands on the latest device, contact O2 customer services on 08435048843 and request to speak to someone regarding O2 Refresh. Bear in mind that there are charges applicable to Refreshing your device, and these may appear separately on your monthly bill, or be sent in a separate statement altogether.

Cancellations & Porting Your Number

If you’re thinking of moving network or are looking to cancel your O2 services for whatever reason, then you can contact the O2 cancellations team directly on 08435048843. When looking to cancel, it’s useful to have your account details to hand as a point of reference, as you’re likely to be asked for this information in relation to your call.

O2 Business & Enterprise Customer Services

If you have a business plan with O2 covering a number of devices and you have a query regarding your services, you can either call the business customer services team on 08435048843 or simply visit businessshop.o2.co.uk where you can view and manage your business account via My O2 Business, live chat with a business customer service representative, or request a call back from one of O2’s business gurus.

Complaints

If you’ve been dissatisfied with any of your O2 services or against a member of staff, either in store, on the phone or via online chat, the below is the best contact number to report any incidents to. Ensure you have a pen and paper to hand, as your complaint will be registered on the O2 complaints system, at which point you will be given a unique reference number. It’s important to note this down as you will need it for all future contact with O2 about your complaint and in trying to get it resolved. Contact O2 customer complaints on 08435048843.

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BT

BT Customer Service Contact Number

BT Customer Service Contact Number: 08435048845

To contact BT Customer Services call 08435048845 and speak to an advisor. Whether your problem relates to issues with billing, moving home, upgrading or downgrading with BT Sport, BT Mobile or BT Fibre this is the general number you should ring. BT call centres are often very helpful and there are lower wait times than other companies.

BT Helplines are open 7 days a week, from 8am – 8pm on weekdays and on weekends, 9am-6pm.

Watching BT Sport on Sky TV

One of the most common reasons for people to contact BT Customer Service is to find out about watching BT Sport on a Sky TV or vice versa, watching Sky Sports on a BT TV. This option is available to upgrade but you will need to speak to the relevant company depending on what you would like to do. Contact BT Customer Service on 08435048845 to discuss more.

Moving Home or Switching to BT

If you are moving home soon, contact BT to organise your move. BT Openreach engineers are required to attend the property you are moving to in order to ensure the line can be changed over, this is particularly the case when it involves BT Fibre Broadband. It is worth checking the line status and maximum download speeds prior to moving to your new postcode so that you know how long the process is likely to take.

If you are interested in joining BT you can also use the same number to open your new account. BT have a variety of different services and offers for you to choose from now, to suit any needs. Contact BT now on 08435048845.

Billing & Technical Support

If you have any issues with your account, whether it is a billing problem or you are having trouble with your BT services, anything from your broadband or fibre not working to issues streaming BT Sport in certain web browsers you can contact them on 08435048845.

Complaints

If you have a complaint that you’d like to submit to BT, you can contact them on 08435048845 or alternatively post your letter to:

Customer Service Manager,
BT Customer Correspondence Centre,
Providence Row,
Durham,
DH98 1BT,
United Kingdom.

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Virgin

Virgin Media Contact Number & Customer Services

Virgin Media Contact Number: 08435048841

If you’re not currently on a Virgin Mobile plan or have a Virgin Media landline plan for your phone, you can use the below Virgin Media contact number free of charge to get through to a range of different departments within their head office and subsidiaries.

If you’re looking for a contact number for a specific department at Virgin Media, though, then we have put together the below guide which you may find useful in assisting you with ensuring your call is directed to the right place.

Virgin Media Customer Services & Support

If you have a Virgin Mobile plan then you can contact the customer services department by calling 150 from your Virgin phone. For all other customers or anyone else looking to contact Virgin Media for either customer services or technical and product support, the following contact number can be used: 08435048841.

Enquiries using this customer service number include calls in relation to products and services such as broadband packages, phone services (including mobile plans), TiVo or other video packages, and most other Virgin Media services. This contact number also applies if you’re experiencing any issues with your services, such as interruptions, faults or general problems.

Using this contact number, you can get through directly to a Virgin Media technical support team member in order to troubleshoot your services and get them working again wherever possible. If you’re unable to resolve any problems over the phone, the same Virgin Media contact number can also be used to book an appointment for an engineer to call out, or to reschedule appointments that you already have booked in.

This number also handles cancellations, as well as upgrades and downgrades to any of your existing Virgin Media plans.

My Virgin Media

If you’re an existing Virgin Media customer, you can now manage your account comprehensively online via My Virgin Media. It takes just a few minutes to register for your account, and this will give you access to your bill and payment plan, as well as areas to make changes to your details including your payment method. In My Virgin Media online, you can also order upgrades to your plan and see latest offers that are applicable to your existing services. In order to either downgrade or cancel your services, though, you must contact Virgin Media via phone on one of the numbers provided, as this can’t be done via the online service.

Contact Virgin Mobile

For queries relating solely to Virgin Mobile, you’ll need to specifically contact Virgin Mobile’s dedicated support line on 08435048841. If your phone has been lost or stolen, you want to keep your existing mobile number when moving to a different provider, or you want to change your existing mobile tariff, then this contact number will take you directly to the department you need.

Pay Your Virgin Media Bill

To contact Virgin Media to make a payment on your account, you can call them on their charge helpline on 08435048841. This number also applies where you are unsure if there are any amounts owing on your account and need to phone in and check your balance 8am-11pm seven days a week.

Moving House

To take your Virgin Media services with you when you move home, including services that apply to keeping your existing landline phone number in your new house, the following contact number will take you through to the dedicated move helpline where an advisor will be able to help you, as well as providing advice on the process and timescales involved in porting your Virgin Media contact number across.

Contact Virgin Media Complaints

Contacting Virgin Media about complaints regarding either their products and services, or a team member or engineer couldn’t be easier. Simply call them on 08435048841 and make sure you have a pen and paper to record any information provided to you on the call, including complaint reference numbers and the name of the representative you spoke to when logging the complaint. Complaints can also be made in writing to the following address:

Complaints – Virgin Media

PO Box 333

Matrix Court

Swansea

SA7 9ZJ

Although it’s worth noting that complaints submitted in writing may take longer to resolve than where you have contacted Virgin Media to log your complaint over the phone due to the postal service timescales.

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Sky

Sky Customer Service Contact Number

Sky Contact Number: 08435048839

Contact Sky Customer Service by phone on 08435048839 at your local rate. Alternatively, you can freephone on 0800 151 2747 from any UK mobile or landline.

 

To contact any Sky department, whether you are looking to upgrade, downgrade, cancel or add a new sports/movie package to your existing Sky package, you’ll find the specific contact number here. Some of the most common reasons to contact Sky customer services are moving home, cancelling an installation appointment, broadband installation and SkyQ installation. Call now on 08435048839.

Sky Customer Service (Main Number)

To general number to contact Sky on, this is when you want to speak to Sky customer service regarding any billing queries you may have, payment issues, upgrade/downgrade questions or to update your personal information.

PHONE NUMBERDEPARTMENTNUMBER TYPE
08435048839Sky Customer ServiceService Number (0843)*
08001512747 Sky Customer ServiceFreephone (0800)*

 

Sky Sports

Call Sky here to either upgrade to, or change your existing Sky Sports packages including moving to a HD Sky Sports package or to add BT Sport to your existing Sky Sports package. You can also enquire about Sky Sports Box Office events and find out more and upcoming schedules.

PHONE NUMBERDEPARTMENTNUMBER TYPE
08435048839Sky Customer ServiceService Number (0843)*
08001512747 Sky Customer ServiceFreephone (0800)*

Sky Broadband

Whether you’re an existing Sky TV customer or you’re looking to contact Sky customer service about moving from another provider – you will find the number you are look for below. Sky Broadband offer a variety of packages from Sky Fibre to standard ADSL broadband. With access to Sky Broadband and Sky TV you can download and catch up on programs you may have missed using the Sky On Demand service.

PHONE NUMBERDEPARTMENTNUMBER TYPE
08435048839Sky Customer ServiceService Number (0843)*
08001512747 Sky Customer ServiceFreephone (0800)*

 

Sky Movies

The Sky Movies package is an add-on to the normal Sky TV service offering. If you are looking for the phone number to contact Sky Movies regarding adding it to your existing package, or removing it, you can do so using the number listed below. By upgrading to the Sky HD package you will also receive Sky Movies in HD as well.

PHONE NUMBERDEPARTMENTNUMBER TYPE
08435048839Sky Customer ServiceService Number (0843)*
08001512747 Sky Customer ServiceFreephone (0800)*

 

Sky – Moving Home

If you’re moving home soon then make sure you contact Sky as early as possible. In all likelihood a BT Openreach engineer will need to be booked in to activate your new phone line and then a Sky engineer will need to attend to activate your Sky TV package. There can often be a wait time of a few weeks to get this booked in. Contact the Sky Moving Home team on the numbers below.

PHONE NUMBERDEPARTMENTNUMBER TYPE
08435048839Sky Customer ServiceService Number (0843)*
08001512747 Sky Customer ServiceFreephone (0800)*

 

SkyQ Contact Number

The new SkyQ service takes viewing to the next level, allowing simultaneous recording of up to 6 different programs and ultra HD viewing in 4K resolution. If you’re interested in switching to SkyQ then contact SkyQ at the number below.

PHONE NUMBERDEPARTMENTNUMBER TYPE
08435048839Sky Customer ServiceService Number (0843)*
08001512747 Sky Customer ServiceFreephone (0800)*

 

Sky – Make A Complaint

To make a complaint to Sky, whether it be to do with the service you have received, a billing/payment issue, poor signal quality or an issue with your SkyQ, Sky+ or Sky+ HD box please find the number to contact below.

PHONE NUMBERDEPARTMENTNUMBER TYPE
08435048839Sky Customer ServiceService Number (0843)*
08001512747 Sky Customer ServiceFreephone (0800)*

 

Sky Opening Hours

Please find the Sky opening hours to contact the various Sky Customer Service teams below.

DEPARTMENTOPENING HOURSDAYS
Sky Customer Service8:30am – 11:30pmMonday to Sunday
Sky TV8:30am – 11:30pmMonday to Sunday
Sky Broadband8:30am – 11:30pmMonday to Sunday
Sky Talk8:30am – 11:30pmMonday to Sunday
Sky Cinema8:30am – 11:30pmMonday to Sunday
Accounts & Billing8:30am – 11:30pmMonday to Sunday
Complaints8:30am – 11:30pmMonday to Sunday
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